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01709 382351

Pre-appointment Questionnaire

Updated: Saturday 8th Jan 2021

Dear patients,

We would like to wish you all and Happy New Year and provide an update since the recent lockdown was announced.

Is the practice still open?
Yes, current national guidance states that dental practices can remain open. If this changes we will let you know.

I have an appointment booked, will it still go ahead?
If you have an appointment booked for either routine or urgent matters, it will still go ahead as planned. If this changes we will let you know.

Am I allowed to leave my house for a dental appointment?
Yes, government guidance states that you are permitted to attend both routine and urgent dental appointments, if you feel comfortable doing so.

Will my appointment be like normal?
Most treatment will be carried out as normal. You will notice staff will be wearing extra PPE and there will be ventilation systems in place in all surgeries. Where possible, we ask that you attend for your appointment alone, unless a carer or attending as a parent/guardian. You will be asked to sanistise your hands regularly.

Is it safe to come to the dentist?
We have implemented several safety measures to ensure the dental practice is as safe as possible. All patients are screened before entering and stringent decontamination procedures are carried out throughout the practice. All members of staff will be wearing the PPE appropriate for their role and the type of treatment which is being carried out in the surgery. All staff now self test 2 times per week.

Are you seeing check-ups yet?
Yes, as of the beginning of the new year we have started to see patients for their routine check-ups again. We prioritised those patients who were due at the beginning of the first lockdown. However, all patients are now welcome to call the practice and arrange a check-up if you wish.

Can I have a scale and polish at my check-up?
If deemed clinically necessary then a scale and polish will be provided. If you need to return for another appointment to have treatment done, your scale and polish will be carried out at the treatment appointment and not at the initial check-up.

What do I do if I have a dental emergency?
Please contact the surgery via phone on 01709382351 if you feel you have a dental emergency. Our reception will then take some details and book an appointment for you if necessary.


We hope this has been useful and if you feel you have any other concerns then please do not hesitate to contact us. We also provide regular updates via our Facebook and Instagram pages if you use social media.

We hope you all take care and stay safe.

Best wishes,

The team at Ivy Cottage Dental Care


Updated: Saturday 30th May 11:00 

Dear patients,

As many of you may have seen in the media, the Chief Dental Officer has announced that dental practices across England will be allowed to begin the process of re-opening from Monday 8th June 2020. This advice is only based on the practice being safe before doing so and we must ensure that we have all the necessary protocols and PPE in place.

Throughout the pandemic our main priority has always been the well-being of our patients and staff and this is not something we are willing to compromise on. We will only be reopening once we are satisfied that the practice is safe for anyone who enters and we are working through the detail of this as quickly as possible. We plan to resume services in a phased manner, firstly prioritising our patients who have dental emergencies. We must highlight that routine dentistry will NOT resume at Ivy Cottage on Monday 8th June 2020.

We have been working hard behind the scenes to make the necessary preparations. However, this is not a quick job and will take time to source appropriate PPE and develop protocols. Routine care will be slowly reintroduced once we receive further guidance over the coming weeks.

As always, we will do our best to keep you informed throughout this process. If you are interested in making a new routine appointment, we kindly ask that you delay calling at this stage. For those patients who have had their routine appointments rearranged during lockdown, they are still postponed and we will contact you if they change. Please still contact the practice during our normal opening hours if you feel you have a dental emergency.

We are all really looking forward to welcoming you all back, but we hope you can understand that we must do this safely. Once again, we would like to thank you for your support and patience during this difficult time.

The Team at Ivy Cottage Dental Care


Updated: Friday 1st May 2020 17:00

Dear patients,

We hope our current emergency service has been useful for those who have needed it during the coronavirus period. We are doing everything we can as a practice to deliver effective dental care within the necessary restrictions which have been advised for dentistry.

We would like to reassure you that local dentists in Rotherham have been working tirelessly with NHS England to establish arrangements within our wider community for some restricted, emergency dental treatment to take place. Although limited, we are incredibly lucky to have access to this service and we hope you can understand that some dental treatments simply have to wait. Like many things in life at the moment, we must make sacrifices to beat coronavirus.

Please call the practice if you have any dental problems, no matter how trivial. Your problem will be thoroughly triaged by our staff and the most appropriate advice and arrangements will be provided.

We look forward to seeing you all again soon and please, stay safe.

The Team at Ivy Cottage Dental Care